Frequently Asked Questions

Question: I've got a voucher due to expire. Do I have to complete the experience before the expiry date, ..... Or do I have to just book the experience before then?
Answer: Your experience must be booked before the voucher expires.

If you contact us BEFORE the expiry on your voucher and want to book your experience for a date after the expiration; a £30 fee will apply to extend your voucher for 3 months.

Question: I've already had my voucher extended; can I extend it for another 3 months?
Answer: NO - Only 1 Extension is allowed per experience / voucher

Question: I've bought a voucher last year from FlyBoard Fun directly and it's due to expire next week .... Can I extend it Free of charge for 3 months?
Answer: Not for free; but you can extend your voucher for a fee of £30 if you wish to do so. (This payment must have cleared before we email you the voucher and book you in)

Question: My voucher has already expired.... Can I still use it?
Answer: No - You must book your experience before the expiry date on your voucher.
(In the same way that you would not be able to use an expired voucher on the high street, to redeem any goods in shops etc.)

Question: Can I book to do my FlyBoarding Experience either Today, Tomorrow or This Weekend?
Answer: NO - A MINIMUM OF 28 DAYS NOTICE IS NEEDED * Dates are subject to availability & weather conditions *

(On average, people tend to book at least 2 months in advance)

Question: Can I complete my experience on Christmas Day?
Answer: No sorry, we are not open for Business on Christmas Day

Question: Can I book my experience and discuss available dates via email?
Answer: No sorry, due to the volume of emails we receive daily; you need to call the office to book your experience/discuss dates.

Question: I'm booked in to complete my experience but something has come up and I need to post-pone it to a later date..... Can this be done?
Answer: Only confirmed bookings are taken; but if you do change your mind and want to re-schedule, please see scenarios and fees outlined below:

Notice given by you

Fees Payable to Re-Book

1month or more before your confirmed date

£30

14 days before your booking

75% of your original Experience Price

7 days or less before your FlyBoarding Slot

N/A as this results in forfeiture of your voucher